Last Updated: October 15, 2023

Welcome to Chillfrost Ltd and thank you for visiting our website at www.chillfrost.co.uk. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions, including our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of the website immediately.

DEFINITIONS

For the purposes of these Terms and Conditions:

Agreement

“Agreement” refers to these Terms and Conditions together with all policies and notices published on the Website.

Products and Services

“Product” or “Item” refers to any merchandise available for purchase through the Website, while “Services” refers to all services offered by Chillfrost Ltd including customer support, product sales, maintenance, and installation services.

Users and Website

“User,” “You,” and “Your” refer to any individual accessing or using the Website. “We,” “Us,” and “Our” refer to Chillfrost Ltd. “Website” refers to www.chillfrost.co.uk and any associated websites operated by Chillfrost Ltd.

INTRODUCTION AND SCOPE

Website Usage

These Terms apply to all visitors, users, and customers accessing the Website or using our services. Continued use of the Website confirms your acceptance of these Terms and any future modifications.

Eligibility

You must be at least 16 years old to access or use certain features of the Website and must not have been previously suspended or prohibited from using our services.

Electronic Communication

By using this Website or contacting us electronically, you consent to receive communications electronically, including invoices, order confirmations, notices, and updates.

SERVICES

Commercial Refrigeration Solutions

Chillfrost Ltd specializes in commercial refrigeration equipment and professional shopfitting solutions designed to support business operations with reliable and high-quality products.

Professional Support

We are committed to delivering premium products, expert guidance, technical support, and customer service tailored to your business requirements.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Website or Services without prior notice.

CUSTOMER ACCOUNTS

Account Registration

Certain features may require users to create an account and provide accurate registration details.

Account Responsibility

Users are responsible for maintaining the confidentiality of account credentials and all activities carried out under their account.

Account Suspension

We reserve the right to suspend or terminate accounts at our discretion if misuse or unauthorized activity is detected.

PRODUCT WARRANTY

Manufacturer Warranty

All products supplied by Chillfrost Ltd may include applicable manufacturer warranties depending on the product type.

Warranty Coverage

Warranty duration and coverage may vary. Customers should review the warranty documentation provided with each purchase.

Warranty Registration

Customers are encouraged to complete warranty registration where applicable to simplify future claims and support requests.

DELIVERY AND INSTALLATION

Delivery Services

Estimated delivery times are provided during checkout and may vary depending on location and product availability.

Installation Services

Optional installation services may be available at additional cost to ensure equipment is installed safely and professionally.

Order Tracking

Tracking information will be provided where applicable after dispatch confirmation.

ORDERING AND PAYMENT

Placing Orders

By placing an order through the Website, you agree to purchase the selected products or services under these Terms and Conditions.

Pricing and Payments

All prices displayed on the Website include applicable charges unless otherwise stated. Payments must be completed using approved payment methods during checkout.

Order Confirmation

Customers will receive an order confirmation email once payment has been successfully processed.

CANCELLATIONS AND REFUNDS

Order Cancellation

Orders may only be cancelled within the approved cancellation period and before dispatch.

Refund Processing

Approved refunds will be processed to the original payment method within approximately 5–10 business days.

Non-Refundable Items

Certain customized or special-order products may not qualify for refunds unless defective.

USER RESPONSIBILITIES

Lawful Usage

Users agree to comply with all applicable laws and regulations when using the Website.

Restricted Activities

Users must not misuse the Website, attempt unauthorized access, impersonate others, or use automated systems without authorization.

Product Compatibility

Customers are responsible for ensuring products are compatible with their existing systems before purchase.

LIMITATION OF LIABILITY

Website Usage

The Website and Services are provided “as is” and “as available” without warranties of any kind.

Liability Exclusion

Chillfrost Ltd shall not be liable for indirect, incidental, or consequential damages resulting from Website usage, delivery delays, technical interruptions, or third-party actions.

Third-Party Links

We are not responsible for the content, privacy practices, or policies of third-party websites linked through our Website.

GOVERNING LAW

Legal Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales.

Dispute Resolution

Any disputes arising from the use of the Website shall fall under the exclusive jurisdiction of the Courts of England and Wales.

Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, war, or labor disputes.

CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us:

Email:

admin@chillfrost.co.uk

Website:

www.chillfrost.co.uk