Privacy Policy
Last Updated: October 15, 2023
At Chillfrost Ltd, we value and respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services. By accessing our website, you agree to the terms outlined in this policy.
ABOUT US
Chillfrost Ltd specializes in commercial refrigeration and shopfitting solutions, providing high-quality products and professional services tailored to business needs throughout the United Kingdom.
Website:
Contact Email:
INFORMATION WE COLLECT
We may collect personal information when you interact with our website, place orders, contact support, or subscribe to our communications.
Personal Information
This may include:
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Payment information
- Account login details
Automatically Collected Information
We may automatically collect:
- IP address
- Browser type and device information
- Language preferences
- Website usage data
- Cookies and tracking information
Third-Party Sources
We may receive information from:
- Social media platforms
- Marketing partners
- Public databases
- Analytics providers
HOW WE USE YOUR INFORMATION
Your information may be used for:
- Processing orders and payments
- Providing customer support
- Sending administrative updates
- Improving website performance and user experience
- Fraud prevention and website security
- Marketing and promotional communications
- Legal compliance and dispute resolution
INFORMATION SHARING
We may share your information only in the following situations:
- With trusted service providers and delivery partners
- To comply with legal obligations
- During business transfers or mergers
- With advertising and analytics providers
- With your explicit consent
We do not sell your personal information to third parties.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, and similar technologies to improve functionality, analyze traffic, and personalize content and advertisements.
You may manage cookie settings through your browser preferences.
INTERNATIONAL DATA TRANSFERS
Your information may be processed or stored in countries outside your local jurisdiction, including the United Kingdom and other countries where our service providers operate.
We implement appropriate safeguards to protect transferred data in accordance with applicable privacy laws.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review third-party privacy policies independently.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
INFORMATION SECURITY
We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, or misuse.
However, no internet-based system can guarantee complete security.
CHILDREN’S PRIVACY
Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from minors.
If we become aware of such data collection, the information will be removed promptly.
YOUR PRIVACY RIGHTS
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account or data
- Withdraw marketing consent
- Restrict certain processing activities
Requests may be submitted through our contact information below.
POLICY UPDATES
We reserve the right to update this Privacy Policy periodically.
Any revisions become effective immediately upon publication on the website. Continued use of the website after updates constitutes acceptance of the revised policy.
CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Email:
Website:
Contact and Support
At Chillfrost, we strive to maintain a transparent, fair, and customer-friendly returns process. If you require assistance regarding returns, refunds, or warranty claims, please contact our customer support team for further guidance.